FAQ

What is Virtual Twilight?
13th December 2022
Turn your daytime exterior photo into a stunning twilight photo! Our Virtual Twilight product transforms your daytime listing photos into a stunning virtual twilight photo. Virtual Twilight is an affordable option in comparison to our Twilight photo
What are Photo Add-Ons?
13th December 2022
Boost your Marketing with IMOTO's Photo Add-Ons. IMOTO has several options for Photo Add-Ons for your photo shoot. You can choose from the following: Virtual Twilight, Virtual Staging, Social Media Package, Premium Virtual Tour, Listing Te
What is the Listing Teaser?
13th December 2022
This article explains IMOTO's listing teaser. IMOTO's Listing Teaser is a 30-second slideshow video containing 12 photos from your listing's photo shoot. The video is set to music and includes the street address, square footage, # of bed
What is green grass replacement?
13th December 2022
This article explains IMOTO's green grass replacement product. If you would like your listing to have perfectly cut green grass in your exterior photos, you can add IMOTO's green grass replacement to your order. Here are a few examples of our green
IMOTO 360 Video Walkthrough
13th December 2022
What is the 360 Video Walkthrough, how does it work, and where can you use it? Product Disclaimers: This product is only compatible on YouTube and Vimeo with current versions of Chrome, Firefox, MS Edge, and Opera browsers. There ma
Do you still shoot when it rains?
17th October 2022
We usually are still able to shoot when it rains. Our photographers can start with the interior photos and they can step out for the exterior photos during a dry moment. We always add a blue sky to our photos, but you might still see puddle
Do your photographers have access to SUPRA lock boxes?
17th October 2022
Our photographers do not have access to SUPRA lock boxes. Please either meet the photographer at the shoot or provide us with with other access information, ie. contractor lockbox code, door code, hidden key.
Do you shoot on weekends?
17th October 2022
We do give our photographers the opportunity to shoot on weekends, but they are not required to. When placing an order you get to see which photographers are available to shoot on weekends. Note that our office is closed on weekends and our Customer
Can I request a photographer?
17th October 2022
Yes, when placing your order you get to select the time, date, and photographer for your shoot. If your preferred photographer doesn't show up as available, please select a different day. If the photographer does not show up at all, it is possible th
Can I place one order for multiple listings?
17th October 2022
Unfortunately you are not able to place one order for multiple listings. We need to get a separate order in for each property that we photograph.
Can I place an order over the phone?
17th October 2022
You are not able to place orders over the phone. All orders have to be placed from your account on www.IMOTO.com. Our website is mobile optimized so you should be able to place orders on your smart phone as well. To place an order you must create an
Can I choose when I want the shoot to take place?
17th October 2022
Yes, when placing your order you get to select the time, date, and photographer for your shoot. If your preferred photographer doesn't show up as available, please select a different day. If the photographer does not show up at all, it is possible th
How do I contact my photographer?
17th October 2022
We can't hand out our photographers' contact information, but feel free to contact our customer service at 888-316-8897 or contact@IMOTOphoto.com.
How do I cancel an appointment?
17th October 2022
To cancel an appointment please go to www.IMOTO.com > My Account > My Orders > Click on the order > cancel appointment. You can also contact our customer service at 888-316-8897 or contact@imotophoto.com and we'll be be able to cancel the
3 Great Ways to Use IMOTO Products on Instagram Reels & TikTok
17th October 2022
Instagram Reels & TikTok: Step-by-Step Instructions and 3 Best Practice Examples Instagram Reels and TikTok are becoming increasingly popular, and Realtors are jumping on the trend. Not only are these social media platforms a great pla
What Drone Products Does IMOTO Offer?
5th October 2022
IMOTO has 3 drone products: Drone Photos, Drone Videos and the Aerial + Interior Video. IMOTO has 3 drone products designed to help you bring your marketing to new levels. Drone photography Drone videos Aerial + Interior video. Please note
Do you have different pricing for commercial properties?
5th October 2022
Yes, we have different pricing for photo shoots at commercial properties. 
What is the Luxury Photo Shoot?
4th October 2022
For properties that call for extra time, enhanced editing, and artistic detail, IMOTO offers a Luxury Photo Shoot product. The Luxury photo shoot is the perfect product for special listings that need extra time, attention, and spectacular results. T

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